This policy applies to orders from Europe. This policy was
created to ensure that you are aware of our shipping policies and
-procedure. By ordering in this shop you accept
the guidelines contained herein.
A. Shipping costs
Free shipping on all orders.
B. Shipping,
Processing & order deadlines
In general, shipments take 2 – 9 days (Monday to Friday).
The order deadline is 10:00 PM China Standard Time (Shanghai).
The processing time for orders is 1 - 2 working days (Monday to
Friday).
C. Delivery conditions
We use standard shipping to deliver the product
delivery.
D. Order acceptance & pricing
Please note that there are cases where an order from
cannot be processed for various reasons. The website reserves the right
Right to refuse or cancel any order for any reason at any time
You may be asked to provide additional verification or
To provide information, including but not limited to
phone number and address before we accept the order. To prevent fraud with
To avoid credit or debit cards, we reserve the right to
to validate payment details before we make the product available to you
and the personal information you have shared with us
This verification may take the form of an identity, residence or
We reserve the right to refuse an order
directly, where we have a risk of fraudulent use of a
credit or debit card. We strive to provide our users with the
most accurate pricing information on the website; nevertheless
Errors may occur, such as cases where the price of a
article is not displayed correctly on the website. In such a case
We reserve the right to refuse or cancel an order.
In the event of a misrepresentation of the price of an item, we may
sole discretion, either obtain instructions from you or cancel your order
and inform you of this cancellation. We have the right to
to refuse or cancel such orders, regardless of whether the
Order has been confirmed and your credit card has been charged.
E. What happens after I place an order
have
You will receive a confirmation email from us after your order
which contains your order number and your order confirmation.
Please check your spam folder if you do not receive the confirmation email
in your inbox.
If you do not receive a confirmation email,
please send an email to vatrer-de@vatrerpower.com or
Call us at +86 17328758497 with the subject
“Order confirmation not received” and someone from our team will contact
Contact you.
Q. How do I check the status
my order
Simply track your order using the tracking number provided
We will send you this information by email. If you do not receive a response after 7 working days,
If you have not received a tracking number, please send an email
to vatrer-de@vatrerpower.com or call us
at +86 17328758497 and we will
help.
G. Change of address
We cannot change the delivery address once the order has been shipped
If you need to change the delivery location of your order, contact
Please contact us within 24 hours of placing your order
at vatrer-de@vatrerpower.com or call us
at +86 17328758497 .
H.
Cancellations
If you change your mind before you receive your order,
We can accept cancellations at any time before the order is shipped.
If an order has already been shipped, please note our
Refund policy.
I. Packages that are damaged during transport
were damaged
If you find that a package has been damaged during transport,
If possible, please refuse the package from the courier and contact
our customer service. If the package is delivered without your presence
was delivered, please contact customer service for the next
steps.
